Casa Naluca
Terms and conditions
These terms and conditions govern the services provided by Casa Naluca to its clients. Any order implies their acceptance. This English translation is provided for convenience; in case of discrepancy, the French version prevails.
1. Service provider
Caroline DUMARCHE EI – NALUCA CONSEIL, sole proprietorship (Casa Naluca is a business activity of NALUCA CONSEIL), 5 rue de l'Industrie, 74000 Annecy, France. SIREN 107 062 820, SIRET 107 062 820 00017. Email: casanaluca1@gmail.com.
2. Nature of the services
Casa Naluca provides advisory and support services for finding a home and settling in Barcelona. Casa Naluca is neither a real estate agency, nor an agent, nor a party to rental contracts. The choice of home and the signing of the lease are solely the client's decision.
The content of each service (L'Essentiel, L'Évidence, L'Exclusif) and of the options is described on the website and set out in the proposal given to the client.
3. Order process
- The client completes the “Is your project ready for Barcelona?” questionnaire;
- a discovery call is used to define their needs together;
- Casa Naluca sends them a detailed proposal;
- the order is confirmed by written acceptance of the proposal and payment;
- the support begins at the kick-off meeting.
4. Prices
Prices are stated in euros, all taxes included. VAT not applicable, Article 293 B of the French General Tax Code.
- L'Essentiel: €249
- L'Évidence: €1,090
- L'Exclusif: €1,790
- Additional viewing: €70
- Transfer of water and electricity contracts: €150 (included in L'Exclusif)
- Administrative procedures (NIE and other formalities): tailor-made, quoted after the personalised meeting
The applicable prices are those in force on the date of the proposal.
5. Payment
Payment is made in a single instalment upon acceptance of the proposal, by bank transfer, or by card via a secure payment link for amounts up to €500. Options and additional viewings are paid when ordered. An invoice is issued to the client.
6. Upgrading to a higher service
Within 30 days of receiving their rental application, a client who chose L'Essentiel may upgrade to L'Évidence or L'Exclusif. The €249 already paid is fully deducted.
7. Duration and client commitments
The support period for L'Évidence and L'Exclusif lasts 2 months from the kick-off meeting. The client undertakes to provide accurate information and a complete application, to respond to proposals within 24 hours and to be available for viewings, in person or remotely.
8. Guarantee
L'Évidence and L'Exclusif benefit from the Casa Naluca guarantee: if no lease is signed by the end of the support period, the difference with L'Essentiel is refunded within 14 days, under the conditions detailed on the page The Casa Naluca guarantee.
9. Right of withdrawal
The consumer client has 14 days from the confirmation of their order to withdraw, without giving any reason, by sending their request by email to casanaluca1@gmail.com. They are then refunded within 14 days.
If the client expressly requests that the service begin before the end of this period, they remain liable, in the event of withdrawal, for an amount proportionate to the service already provided. They lose their right of withdrawal once the service has been fully performed, in particular after delivery of their rental application.
10. Cancellation
Apart from the right of withdrawal and the Casa Naluca guarantee, sums paid are retained if the client abandons the project during the support period.
11. Liability
Casa Naluca has an obligation of means and not of result: it does everything possible to support the client's search, but cannot guarantee the signing of a lease, as the rental market depends on factors beyond its control.
Once the lease is signed, the rental relationship binds the client directly to the landlord or agency. Casa Naluca cannot be held liable for the performance of the lease, the condition of the home, charges, works, the security deposit or any disputes. Services provided after signing remain support and advice.
12. Personal data
Client data is processed in accordance with the privacy policy.
13. Disputes and mediation
In the event of a dispute, the client is invited to contact Casa Naluca first in order to find an amicable solution. In accordance with the French Consumer Code, they may then refer the matter free of charge to the consumer mediator: [To be completed: name and contact details of the mediator].
These terms and conditions are governed by French law, without prejudice to any protective provisions the consumer may benefit from in their country of residence.
Last updated: October 2026